Terms & Conditions

These terms apply to tours, packages and travel services arranged by Tourkatha ("we", "us"). Your booking confirmation and the written quote for your trip form part of these terms, and where they differ, the confirmation and quote apply.

1. Enquiries and quotes

Sending an enquiry does not create a booking. We share an itinerary and quote in writing. Prices on the website are starting prices; the final price depends on travel dates, hotel category, group size and availability, and is confirmed in writing at the time of booking.

2. Booking and payment

A booking is confirmed when you accept the quote in writing and make the payment stated in it. Payment amounts, due dates and accepted methods are set out in your quote. Services are reserved only after the required payment is received.

3. Inclusions

Only the services listed as included in your quote are part of your package. Anything not listed, such as personal expenses or optional activities, is payable by you.

4. Changes and cancellations by you

Please tell us in writing as early as possible. Charges and refunds follow our Cancellation Policy and Refund Policy, unless your written quote states different terms for your trip.

4a. Online payments

Online payments are processed by Razorpay. We do not see or store your card or bank details. A booking amount reserves your trip; the balance is due as stated in your confirmed quote.

5. Changes by us or our providers

Occasionally a hotel, flight or activity may change for reasons outside our control, such as weather, government orders or operational issues. We will inform you promptly and offer a reasonable alternative where possible.

6. Travel documents

Travellers are responsible for carrying valid identity documents and, for international trips, a valid passport and any visa or permit required. We can guide you on requirements, but entry and visa decisions are made by the relevant authorities.

7. Travel insurance and health

We recommend comprehensive travel insurance. Please tell us about any medical or accessibility needs so we can plan suitable arrangements.

8. Responsibility

We plan and arrange services from independent hotels, transport companies and other providers, whose own terms also apply. The extent of our responsibility will be stated in the final reviewed version of these terms.

9. Complaints

If something goes wrong during your trip, please contact your travel expert straight away so we can try to resolve it on the spot. After your trip, write to info@tourkatha.com.

10. Contact

Tourkatha, T3 Tower, Golden I, Office no-C-402, opposite D-Mart, Greater Noida, Uttar Pradesh 201318. Phone +91 76781 80114.